Welcome to the Waterloo Wellington Regional Rehabilitation/Complex Continuing Care Program

Welcome to our source for information on efforts to develop a better rehabilitative care system for patients in the Waterloo Region and Wellington County.

This site will describe changes and initiatives we are undertaking to improve rehabilitation services, as identified in a recent rehabilitation review.

We encourage you to visit the following pages for more information:

We also encourage you to read our Phase II Final Report about changes that have been made to the rehabilitative care system in Waterloo Wellington.

Assessment Urgency Algorithm (AUA)

The AUA has been implemented in a range of primary care and emergency department settings within Waterloo Wellington. Click here to read the final implementation and evaluation document.

Frailty eLearning Modules

Module topics include: Falls, Medication Review, Frailty, Pain,  Incontinence and Cognition.

Please click here to access the modules.

Assessing Patient Experience

Dr Josephine McMurray of Wilfrid Laurier University and Dr Paul Stolee of the University of Waterloo along with doctoral students conducted a review of peer-reviewed literature and unpublished work regarding existing indicators of patient experience across the rehabilitative care continuum. A report summarizing the data collection findings along with recommendations for patient experience measurement and comments on data collection tools and methodology can be found below.
Assessing Patient Experience Across the Rehabilitative Care Continuum

Celebrating Success

The Waterloo Wellington Rehabilitative Care Council has developed this photo essay celebrating the dedication and efforts of individuals and organizations to improve rehabilitative care in the region. The essay also includes photos of recent winners of the Rehabilitative Care Awards of Excellence.

Please click here to view the photo essay.

Waterloo Wellington Regional Aphasia Program

In the fall of 2013, with LHIN approved funding, St. Joseph’s Health Centre Guelph was designated the lead organization in establishing an aphasia program across Waterloo-Wellington. Ten distinct sites housed within Adult Day Program settings were determined to host the conversation (aphasia) groups. Since the announcement, there have been many hands involved in building and establishing these groups. The WWRAP team consists of Speech-Language Pathologists, Communicative Disorders Assistants and a Social Worker. The team’s focus has been to create communication access and support for individuals and families affected by aphasia.

Please click here to watch a video on the Waterloo Wellington Regional Aphasia Program.

Rehabilitative Care Alliance


The Rehabilitative Care Alliance is a province-wide collaborative established in April 2013 to develop recommendations that lead to improved long-term clinical outcomes for Ontarians and increase community capacity so that people have access to rehabilitative care when and where they need it. It is funded by and reports to Ontario’s 14 LHIN CEOs. At the end of its two-year mandate (April 2013-March 2015), the Alliance will make recommendations for improving access, efficiency, effectiveness, quality, integration, value and equity in the delivery of rehabilitative services across the care continuum, requiring the development of best practice guidelines to enhance outcomes and increase community capacity for rehabilitative care. Implementation of recommendations will be the responsibility of LHINs and other health system partners. For more information, visit www.rehabcarealliance.ca.


Caredove is a new web based tool that makes it easy for people to find health care services in your area. Using a postal code or residence address, you can search for a rehabilitative care program or service.  Caredove will display results on a map exactly where care is delivered, whether it is at home, at a clinic or elsewhere, and share details about what they do.


 Learn more about Caredove